Wipro hiring IT Service Desk

Check the below link for applying.

Job Description:

Wipro is hiring candidates for the post of  IT Service Desk.

Job Responsibilities:

• Opens, logs, prioritizes, assigns, and closes calls logged.
• Asks the End User for all relevant information concerning the call made or issue reported.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Eligibility Criteria:

• Any Graduate from any stream

Preferred skill:

• Team player and quick learner
• Good Communication- Verbal and Non Verbal skills
• Multi-Tasking
• Collaborative working
• Candidate should have excellent communication. (ENGLISH)
• Good Knowledge of Laptop/Desktop troubleshooting.
• Knowledge about VPN/ Windows OS/O365/Active Directory.
• Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs

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