Sutherland hiring Associate – Software Jobs

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Job Description:

Sutherland Off Campus 2023 is hiring candidates for the post of Associate.

Job Responsibilities:

• Consultants in this role get to: Strengthen relationships:
• Support for general billing inquiries. Access customer records and verify customer account information.
• Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met in an efficient manner.
• Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
• Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
• Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

Eligibility Criteria:

• High School diploma / any graduate or equivalent 

Preferred skill:

• Have excellent written and verbal communications
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented
• Strong communication skills and ability to express ideas clearly

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