Hyderabad CoE Expansion Marks Major Investment in India for Global CRM Leader Salesforce
– Salesforce’s largest international hub for engineering and customer success is the Centre of Excellence located in Hyderabad
Hyderabad, India — March 16, 2023 —Today, Salesforce, a global CRM leader, announced its expansion of the Centre of Excellence (CoE) in Hyderabad, India, marking a significant boost to the company’s presence in the region. Over the past decade, Salesforce has invested heavily in India, with the Hyderabad CoE opening its doors in 2016, establishing India as a top talent and innovation hub for the company. With offices in Bengaluru, Mumbai, Delhi, Hyderabad, Pune, and Jaipur, Salesforce now employs over 9,000 individuals in India.
The CoE plays a crucial role in supporting Salesforce’s research and development programs, offering world-class innovation to engineering teams who have helped develop a significant portion of Salesforce’s latest products. Additionally, the CoE’s customer success team provides trusted implementation and technical solution advice to help support the company’s growing global customer base.
Salesforce plans to expand the CoE with a state-of-the-art facility covering over 680,000 square feet, featuring ten office floors and two hospitality floors, designed to meet the needs of the future workforce with a focus on collaboration, sustainability, and employee wellness. The building will pursue LEED Gold certification, aligning with Salesforce’s commitment to sustainability.
India’s accelerating adoption of cloud technologies has fueled Salesforce’s growth in the region. Leading Indian companies, such as Air India, HDFC Ltd., Tata CliQ, and Mahindra Ltd., among many others, have partnered with Salesforce as their trusted digital advisor, using Salesforce technologies to connect with customers in new ways. Additionally, a flourishing Salesforce ecosystem in India, with an established network of partners, over 2 million Salesforce developers, and more Trailhead users than any market outside the United States, has supported customer growth in the region.
Comments on the news:
Arundhati Bhattacharya, CEO & Chairperson for Salesforce India, said, “India’s fast-growing economy, digital connectivity, and highly-skilled workforce provide a unique opportunity for our country to play an important role in supporting the global acceleration of digital transformation. I am thrilled to be expanding the Centre of Excellence in Hyderabad, deepening our commitment to the region and India’s role as a global talent and innovation hub for Salesforce.”
Srinivas Tallapragada, Chief of Engineering, Salesforce, said, “India is a strategic market for Salesforce. World class talent and the multifaceted landscape drives innovation at scale, giving businesses the opportunity to transform and deploy future-ready solutions. As we set out on what will be a new exciting era, I look forward to accelerating innovation from India for businesses in India and across the globe.”
Kalvakuntla Taraka Rama Rao, Minister for Municipal Administration & Urban Development, Industries & Commerce, and Information Technology, Government of Telangana, said, “The Salesforce Centre of Excellence is a testament to Hyderabad’s extraordinary tech talent, high-quality infrastructure, global standard of living – and the razor-sharp focus and hard work put in by the entire Telangana government to bring in high-quality investment. We have a longstanding relationship with Salesforce and are proud that India, and specifically Hyderabad, has become an integral part of Salesforce’s growth strategy. As India attains global digital leadership, we anticipate that Salesforce’s Hyderabad Centre of Excellence will soon become home to many world-class innovations. We look forward to strengthening our partnership with Salesforce on its journey to become one of the top-most technology companies.”
Rajeev Chandrasekhar, Union Minister of State for Electronics & Information Technology, Skill Development and Entrepreneurship, said, “Salesforce has emerged as a preeminent software technology company in the world. It’s expected that it’s presence here, in years to come, will help generate a significantly larger number of jobs and opportunities and be an important part of the IndianTechade story.”