Concentrix Hiring Representative, Operations – Software Jobs

Check the below link for applying.

Job Description:

Concentrix is hiring candidates for the post of Representative, Operations.

Job Responsibilities:

•  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

•  Prepare complete and accurate work including appropriately notating accounts as required

•  Participate in activities designed to improve customer satisfaction and business performance

•  Offer additional products and/or services

•  Track, document and retrieve information in call tracking database

•  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Eligibility Criteria:

Preferred skill:

•  Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

•  Dependable with strong attention to detail

•  Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

•  Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

•  Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner

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